When faced with difficulties within an organisational team or with a particular individual, you may be tempted to look for the cause where the symptom appears. You have to remember though that often problems have a wider context. You have to consider that the...
“That dress is not designed for cycling in” shouted an adult minding a little girl who had decided to have a go on a bicycle in the park. And her response, “I know”, as she confidently rode on, was just perfect. I chuckled to myself as I walked...
We are all emotionally activated and agitated by different things and to different degrees. For some, it might be noticing arrogance, for others it might be hearing a particular tone of voice. And, sometimes your trigger might even be something seemingly mundane, such...
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